If you have questions about any Hagen Software products that are not answered on this web site, please feel free to contact our Sales department through the relevant Sales Inquiry form for that particular product for the fastest service. You may also contact us by using this form. Please include the product name in your message. You may also reach our sales department by telephone at +1 202-333-7969 on Monday through Friday from 9 a.m. to 5 p.m. Eastern Time (US) or 13:00-21:00 GMT. Outside of this time, please feel free to leave a message. This number is for sales inquiries only, and we are unable to respond to post-sales customer service or technical support questions via this number.
To receive the fastest service, please submit your technical support questions or requests to us through the applicable Technical Support Request (TSR) form for that product. This will ensure that your request goes to our support department. Please do not send support inquiries or requests through e-mail or by calling us, as they will not reach the correct personnel, resulting in either a delayed response or no response (if the e-mail is lost).
The Hagen Software Customer Service department handles non-technical service issues such as order processing, upgrade requests (within the same version), customization requests, Purchase Orders, invoicing, and change of addresses. To ensure timely response, all requests for customer service must be submitted through the relevant Customer Service Request (CSR) form for the particular product that you are using.
If you need to reach us via postal mail, you can do so at the following address:
Hagen Software Inc.
730 24th St., N.W., Suite 14
Washington, DC 20037